This Privacy Policy explains how FITAI collects, uses, shares, and protects the personal data of individuals who interact with us or use our services, whether within our studio or through our digital channels (including the website, forms, messages, and AI-powered chat)
By using our Services or providing us with your personal data, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. Who We Are and How to Contact Us
Data Controller:
FITAI – Iraq
Address: Iraq, Baghdad, Al-Mansour, 14 Ramadan Street (near Al-Sa’a Restaurant)
Email (for privacy-related inquiries and requests):
2. Personal Data We Collect
We may collect your personal data because you use our Services or because you voluntarily provide it to us. Depending on the situation, this may include the following categories:
a) Identity and Contact Data:
First and last name
Phone number and email address
Gender and date of birth
Photo / profile image
Any information you provide through messages, calls, forms, or during registration
b) Membership, Subscription, and Payment Data:
Subscription/package type, start and end dates
Payments, invoices, and transaction history
Payment card data is typically processed by third-party payment providers, and we may not store full card details
c) Training and Fitness Data (may be considered “Health Data”):
Training schedules and assigned coach
Number of sessions and attendance/absence (including reason if provided)
Height and weight
Device settings, workout results, performance indicators, execution quality, and coaching notes
Training goals, motivation, and general activity patterns
Current or past health conditions you disclose
d) Website and Digital Channel Usage Data:
Browsing and interaction data on the website/forms
IP address, device type, browser type, and basic technical logs
Cookies and similar technologies (see Section 6)
3. Sources of Data Collection
We collect personal data from the following sources:
Directly from you (forms, registration, communications, calls, in-studio interactions)
Automatically through website usage (device data, cookies)
Service providers assisting us in operating the Services (hosting, messaging, analytics, advertising, payments, technical support)
Advertising platforms when you submit your data through ad campaigns, within platform and legal limits
4. Why We Use Your Data (Purposes of Processing)
We use personal data for the following purposes:
Booking, scheduling, confirmations, and follow-ups
Membership and subscription management and customer support
Delivering safer, more effective training and managing the in-studio experience
Administrative communications (changes, alerts, essential updates)
Marketing and promotional offers, where applicable and in line with your preferences or consent
Analytics, performance improvement, and campaign effectiveness measurement
Security, fraud prevention, and protection of systems and rights
Compliance with legal, regulatory, and accounting obligations
5. Communications, Messages (SMS & WhatsApp), and Consent
When you provide your phone number via the website, studio, or advertising platforms, we may send you:
Operational messages: appointment confirmations, reminders, follow-ups, and account-related alerts
Promotional messages: offers and marketing content, subject to your preferences and applicable laws
Important Notes:
For assistance, you may contact us via email
We do not share phone or messaging subscription data with third parties for their direct marketing without a valid legal basis
WhatsApp communications are also subject to the service provider’s own terms and policies
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Essential cookies required for website and form functionality
Functional cookies to enhance user experience
Analytics cookies to understand performance and engagement
Advertising and retargeting cookies, where enabled, to measure campaigns and deliver more relevant ads
We may use advertising and analytics tools associated with Meta and Google (such as pixels or tracking tags), in accordance with our settings and applicable consent requirements.
Cookie Control:
You can manage cookies through your browser settings. The website may also display a cookie preference banner when enabled. Disabling certain cookies may affect some functionalities.
7. Training Data Recording and MyWellness Platform
FITAI relies on the MyWellness Cloud platform to operate its equipment ecosystem and record session data. FITAI maintains a dedicated space within the platform to manage client accounts and training results (such as device settings, workout outcomes, and session history), according to system configurations.
This data is used to deliver services, track progress, and improve the training experience. FITAI remains the primary point of contact for any inquiries or requests related to your data, while the technology provider (Technogym) supplies the cloud infrastructure and operational support.
8. AI-Assisted Messaging
FITAI uses AI-powered tools to assist with:
Responding to general inquiries
Facilitating booking, scheduling, and follow-ups
Supporting customer service
These tools may process limited data such as name, contact details, appointment preferences, and inquiry content.
We do not use AI to make fully automated decisions that materially affect your eligibility, rights, or access to services without human involvement.
9. Sharing Data with Third Parties
We do not sell your personal data for money. We may share data when necessary to operate our Services, including with:
Hosting and infrastructure providers
Payment and billing providers
Messaging providers (SMS, Email, WhatsApp)
Analytics and advertising providers (when enabled and based on preferences/consent)
Technical support providers
Governmental or legal authorities when required by law or to protect rights and safety
Where possible, we require service providers to adhere to appropriate confidentiality and data protection standards through contractual or professional obligations.
10. Data Retention Period
We retain personal data only for as long as necessary to fulfill the stated purposes or as required by law:
Training and registration data: up to 5 years after membership termination (or less if no longer needed), subject to safety, insurance, and dispute management requirements
Financial and accounting data: up to 10 years, in line with common accounting and tax regulations
Some data may be retained in anonymized or non-identifiable form for analytics and service improvement
11. Your Rights and Choices
Subject to applicable laws, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data or account closure (subject to legal and accounting exceptions)
Withdraw consent where processing is based on consent
Object to marketing communications
To submit a request, contact us at info@fitai.com.
We may request identity verification to protect your data.
12. Data Security
We implement reasonable technical and organizational measures to reduce:
Unauthorized access
Data loss or leakage
Unauthorized modification
However, no system is 100% secure. If you suspect any misuse, please contact us immediately at info@fitai.com.
13. Cross-Border Data Transfers
Some data may be processed or stored outside Iraq due to server locations or service providers (such as cloud services or training systems). In such cases, we seek to apply appropriate contractual and security safeguards where possible.
14. Children’s Privacy
Our Services are not intended for individuals under the age of 16 without parental or guardian consent. If you believe we have collected data from a minor without proper consent, please contact us for deletion.
15. Medical Disclaimer
Training outputs, data, and analytics provided by FITAI are intended for fitness and lifestyle improvement purposes only and do not constitute medical diagnosis or replace professional medical advice.
16. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be published with a revised “Last Updated” date.
17. Contact Information
Email: info@fitai.com
Address: Iraq, Baghdad, Al-Mansour, 14 Ramadan Street (near Al-Sa’a Restaurant)
User Consent
By using the FITAI website or registering at our studios, you acknowledge that you have read, understood, and agreed to this Privacy Policy.